Refund & Return Policy

At Your Health Matter, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue and provide appropriate assistance.

1. Return Eligibility

Because our products include skincare, body care, hair care, and other personal-care items, returns may be subject to hygiene and safety requirements.

A product may be eligible for a return when:

  • You received the wrong product
  • The product arrived damaged
  • The product arrived defective
  • The product is materially different from what you ordered

Opened, used, altered, or contaminated products may not be eligible for return.

2. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Description of the issue
  • Clear photographs of the product and packaging
  • Any additional information reasonably requested by our team

3. Change of Mind

Due to the personal-care nature of our products, we may not accept returns for products that have been opened or used simply because you changed your mind.

If an item is unopened and you would like to request a return, contact us before sending it back. Return approval is required.

4. Non-Returnable Items

Items that may not be eligible for return include:

  • Opened or used personal-care products
  • Products without original packaging
  • Products damaged after delivery through customer handling
  • Gift cards, where applicable
  • Final-sale or clearance products where clearly identified
  • Products returned without prior approval

5. Refunds

After receiving and reviewing an approved return or claim, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method where possible.

Please allow your bank or payment provider additional processing time for the refund to appear.

6. Exchanges

Where available, Your Health Matter may offer an exchange for an incorrect, damaged, or defective product.

If the original product is unavailable, we may offer an alternative resolution.

7. Return Shipping

If the return is due to an error on our part, such as an incorrect or damaged product, we will determine the appropriate return-shipping arrangement.

For other approved returns, the customer may be responsible for return shipping costs unless otherwise stated.

8. How to Request a Return

Contact us at:

[Your Email Address]

Please include your order number, reason for the return, and photographs where applicable.

Do not send products to a return address without receiving instructions from Your Health Matter.

9. Policy Changes

We may update this Refund & Return Policy from time to time. The current version will always be available on this page.