Shipping Policy

At Your Health Matter, we work to process and deliver your orders as quickly and carefully as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays may begin processing on the next business day.

During promotions, holidays, or periods of high order volume, processing may take longer.

2. Shipping Times

Estimated delivery times depend on your location, shipping method, courier, and other factors.

Domestic Orders: [X–X Business Days]
International Orders: [X–X Business Days]

Delivery estimates are not guaranteed delivery dates.

3. Shipping Charges

Shipping costs are calculated and displayed at checkout based on your delivery address, order size, shipping method, and applicable promotions.

If free shipping is available, the requirements will be displayed on our website or at checkout.

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Tracking information may take some time to update after the package has been handed to the carrier.

5. Incorrect Address

Please carefully check your shipping information before completing your purchase.

If an incorrect or incomplete address is provided, contact us as soon as possible.

Once an order has shipped, we may be unable to change the delivery address.

Additional shipping costs caused by an incorrect address may be the customer's responsibility.

6. Delayed Deliveries

Delivery may occasionally be delayed because of:

  • Weather conditions
  • Public holidays
  • Customs processing
  • Courier delays
  • Incorrect address information
  • High shipping volumes
  • Other circumstances beyond our reasonable control

If your order appears significantly delayed, contact [Your Email Address] and we will do our best to assist.

7. International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by the destination country.

These charges are not necessarily included in the product or shipping price unless specifically stated.

8. Lost or Damaged Packages

If your package arrives damaged, take photographs of the package and products and contact us as soon as possible.

If a package is reported as lost, Your Health Matter may work with the shipping carrier to investigate the shipment and determine an appropriate resolution.